Billing, Subscription, Cancellation & Refund Policy

1. Billing and automatic renewal

• All plans ($249, $449, $999, $2,499, $4,999, and $9,999 per month) are billed monthly in advance in US dollars.
• Payments are processed by Stripe. We never store your full card details.
• Subscriptions renew automatically each month on your billing date until cancelled. You authorize these recurring charges at checkout.
• We email a receipt for every charge and send a renewal reminder where required by law.
• Applicable sales tax or VAT is calculated at checkout where required.

2. Failed payments

If a payment fails, Stripe retries over several days. If the balance remains unpaid, access may be suspended and the subscription cancelled. Restoring access requires settling the outstanding balance.

3. Cancellation

• Cancel any time from Dashboard → Settings, or by emailing info@atomikdigital.com from your account address.
• Cancellation stops the next renewal; it does not retroactively cancel the current period.
• You keep access to the Services and your reports until the end of the paid period.
• No cancellation fee applies. There are no long-term contracts on monthly plans.

4. Refunds

• First-time subscribers may request a full refund within 7 days of the first charge if no deliverable, audit report, or implementation work has been provided.
• Once work has been delivered in a billing period, that period is generally non-refundable because the service has been performed.
• Duplicate charges and billing errors are refunded in full.
• Partial months are not pro-rated on cancellation.
• Accounts terminated for breach of the Acceptable Use Policy are not eligible for a refund.

5. Consumer rights

Statutory rights are unaffected. EU/UK consumers have a 14-day right of withdrawal for digital services; where you ask us to start immediately and we do, that right ends once the service has been fully performed.

6. Plan changes and price updates

You can upgrade or downgrade at any time; changes apply from the next billing period unless we tell you otherwise. We will give at least 30 days' notice by email before any price increase applies to your subscription.

7. Requesting a refund

Email info@atomikdigital.com with your account email and the charge date. We respond within 3 business days and approved refunds are returned to the original payment method, typically within 5–10 business days.